What are “Managed IT Services?”

We here at Syracuse Innovations Group are a Managed IT Services provider. However, a lot of people aren’t quite sure what that means. So allow me to take a moment to help clear it up. Managed Services are defined as:

Managed services are the practice of outsourcing day-to-day management responsibilities and functions as a strategic method for improving operations and cutting expenses. This can include outsourcing HR-activities, production support and lifecycle build/maintenance activities.

But what does this really mean in every day terms? It means that we can take on your company’s IT responsibilities. It means that you have the flexibility of having multiple techs on-site for a large project, or no one there when things are running well. You only pay for service as you need it.

But here at Syracuse Innovations Group, we take it a step further. There are other IT companies that just come when you call them, and fix what may have broken. But we take a more proactive approach to things. We have software that will run on your computers and servers and monitor everything (approximately 75 separate checks).

This allows us to monitor your systems 24/7. It helps us to know when a problem starts, oftentimes before you even notice it! And by catching problems before they grow too large, we can minimize downtime for your company. And keeping things running smoothly for your company is our Number 1 job!